Privacy Policy

Last updated: May 2026

Feminine Balance, a division of Caruso Consulting Co Ltd ("we", "us", "our"), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online stores.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our sites.

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and billing/shipping address when placing an order
• Payment information (processed securely by our payment providers — we do not store full card details)
• Communications you send us via email or contact forms

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, links clicked, and referring URLs
• Cookie data and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send related transactional emails
• Communicate with you about your orders, queries, and returns
• Improve our website, products, and customer experience
• Comply with legal obligations
• Analyse site usage and marketing performance via analytics tools (see Section 4)
• Send marketing emails where you have given consent (you may unsubscribe at any time)

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only where necessary to operate our business:

• Payment processors — to securely process your transactions
• Shipping and logistics providers — to fulfil and deliver your orders
• Analytics providers — including Google Analytics, to understand site usage
• Advertising platforms — including Google Ads and Meta (Facebook/Instagram), for ad targeting and measurement
• Legal authorities — where required by law or to protect our legal rights

All third-party service providers are bound by confidentiality obligations and may only use your data for the specified purpose.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our sites. These include:

• Essential cookies — necessary for the site to function (shopping cart, session management)
• Analytics cookies — Google Analytics to measure traffic and behaviour on our sites
• Advertising cookies — Google Ads and Meta Pixel to measure ad performance and enable retargeting

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

5. Google and Meta Pixel Usage

Our websites use the Google Analytics tag (G-NDX56WKHEL) and may use Meta Pixel to help us understand how users interact with our sites and ads. These tools may collect data about your browsing behaviour across websites. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout. For Meta ad preferences, visit your Facebook Ad Settings.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order data is typically retained for seven years for tax compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at [email protected].

8. International Data Transfers

Caruso Consulting Co Ltd is registered in Thailand. Your data may be processed in Thailand or other countries where our service providers operate. We take appropriate steps to ensure your data receives adequate protection in accordance with applicable laws.

9. Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All transactions are encrypted using SSL/TLS. However, no method of internet transmission is 100% secure.

10. Children's Privacy

Our websites and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +66 098 391 3877
• Address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand